Effective Date: August 10, 2024

Overview

At GoodsCart, Inc., we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward refund process to make things right.

Eligibility for Refunds

Time Frame:
Requests for refunds must be made within 30 days of receiving your order.

Condition:
Items must be unused, in their original packaging, and in resalable condition. Some exceptions apply to items marked as non-returnable.

How to Request a Refund

Step 1:
Contact our customer support team at support@getgoodscart.com to initiate your return. Provide your order number and a brief description of the issue.

Step 2:
We will provide you with instructions on how to return the item. Please ensure it is securely packaged.

Step 3:
Once we receive the returned item and confirm it meets our return criteria, we will process your refund. Refunds are typically issued to the original payment method within 5-7 business days.

Shipping Costs

Return Shipping:
You are responsible for return shipping costs unless the item is defective or an error occurred on our part.

Original Shipping Fees:
Original shipping fees are non-refundable, except in cases where we made an error.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

Contact Us

For any questions or assistance regarding refunds, please reach out to our customer support team:

GoodsCart, Inc.
Email: support@getgoodscart.com
Address: 7901 4TH ST N STE 300 ST PETERSBURG, FL 33702-4399

Thank you for shopping with GoodsCart, Inc. We appreciate your understanding and cooperation.